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dc.contributor.authorPoksoy, Mahmut
dc.contributor.authorKoç, Umut
dc.contributor.authorTorlak, Ömer
dc.date.accessioned2019-05-21T08:09:08Z
dc.date.available2019-05-21T08:09:08Z
dc.date.issued2007
dc.identifier.issn1547-5778
dc.identifier.urihttps://hdl.handle.net/11413/4778
dc.description.abstractCustomer orientation and organizational citizenship behaviors (OCBs) are two forms of extra-role behaviors that are expected to affect organizational performance positively in the literature. This study aims to examine the relationship between customer orientation of salespeople who work for the pharmaceutical industry and superstore retailing sectors. In addition, their OCBs and the effect of these constructs on salespeople performance are explored. The research uses the scales developed by Stock and Hoyer (2002), MacKenzie, Podsakoff, and Fetter (1993) and Roman and Munuera (2005) to measure customer orientation, OCBs, and performance respectively. The results show a significant relationship between customer orientation and OCBs. OCBs affect salespeople’s performance positively and this behavior differs according to sectors.tr_TR
dc.language.isoen_UStr_TR
dc.relationInternational Academy of Business Disciplines: Business Research Yearbooktr_TR
dc.subjectCustomer Orientationtr_TR
dc.subjectExtra-role Behaviorstr_TR
dc.subjectOrganizational Citizenship Behaviorstr_TR
dc.subjectSalespeople Performancetr_TR
dc.titleHow Do Extra Role Behaviors Affect Sales People Performance An Emprical Examinationtr_TR
dc.typeArticletr_TR
dc.contributor.authorID3235tr_TR


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